Data Deletion Instructions

1. Send a deletion request

Email support@bimocloud.com with the subject “Data deletion request”. You can make a request even if you do not have a Bimo account. An authorised business representative can also request deletion of the business’s integration data.

Include your name, a contact address for our response, the Bimo product or connected business concerned, and enough information to locate the records. For WhatsApp, include the relevant phone number or business account identifier if known and whether your request concerns a conversation, a connected account or all information held about you. Explain the scope you want removed.

Do not send a password, access token, one-time code, full payment-card number or identity document. We will agree a proportionate, secure verification method if additional evidence is necessary.

2. Verification and request handling

We check that the request can be made by you and identify which records Bimo controls or processes for a business. We may ask for limited verification or clarification to avoid deleting someone else’s records.

We respond without unnecessary delay and within applicable legal requirements. We explain the scope being considered, the actions required, any lawful exception and the completion arrangements. You can ask for a progress update through the same support email.

3. Information controlled by a customer business

If your information is in a business’s Bimo workspace, that business generally controls its use. You may contact the business directly or ask Bimo to help route the request. Bimo supports the business’s lawful instructions and does not grant an unrelated person access to its records.

The business must assess the individual’s rights and any legal requirement to retain particular records. A customer instruction does not override applicable law or Meta’s Platform Data deletion requirements.

4. Disconnecting WhatsApp is a separate action

An authorised administrator can revoke the Bimo connection in Meta’s applicable business integration or account settings, or ask support@bimocloud.com to disconnect it. The settings available depend on the type of connection.

Disconnecting or revoking access does not automatically erase information already stored by Bimo. Submit a deletion request to remove relevant message history, media, contact information or connection records. Cancelling Bimo does not cancel a payment obligation to Meta, close the customer’s Meta account or erase information Meta separately controls.

Opening this page or preparing an email does not delete any information. Send the request so we can verify and handle it.

5. What deletion can cover

Depending on the request and legal authority, deletion can cover information in live records, message and webhook history, stored attachments and media, connection credentials, and copies managed by service providers. We explain any required action involving backups, replicas or another controller.

Where law requires some information to be retained, we restrict it to the necessary purpose and explain the category and reason unless law prevents disclosure. We do not treat unrelated business convenience as a reason to retain Meta Platform Data.

Deletion from Bimo does not erase copies held independently by message recipients or Meta. Contact the appropriate business or provider for records it separately controls.

6. Follow-up and complaints

If you have not received a response, email support@bimocloud.com again and identify your earlier request. For an unresolved enquiry, contact founder Rainhard Ngambiye at rainhard@bimocloud.com.

You may also write to Bimo Cloud, Ndudi Street, Itega, Nkuhungu, Dodoma Region, Tanzania, postal code 41117, or raise a complaint with the Personal Data Protection Commission where appropriate.

7. Related policies

Read the Privacy Policy for processing purposes, recipients and privacy rights, and the Terms of Service for business account responsibilities.